We’ll do all we can to make sure we take care of your delivery, but there are a few things you can do to help us ensure each delivery arrives in perfect condition.
This guide shows you how to wrap and pack your parcels ready for collection, whatever their size and shape.
- Make sure the full delivery address including the postcode is on each parcel label.
- Make sure there's a label on every item in the consignment.
- Use the full postal address, not just the invoice address.
Labels should be adequately located and in view.
Labels should not be smudged, creased or ripped.
Ensure barcode is visible and undamaged. Poor barcodes will reduce traceability of freight.
Use appropriate labelling to identify weighty items and goods that are fragile.
Remove old labels.
If it's a long item, attach a label to each end.
Items must not be greater than six metres. Lengths must be a manageable weight.
Ensure items have adequate taut banding to avoid loose contents.
Sharp ends should be packaged and covered appropriately.
Make sure the pallet base is solid and durable.
Protect corners with edge guards.
Ensure banding is taut.
Adequately label e.g. identifying fragility.
Make sure loose product is packaged appropriately. Use opaque shrink wrap for banding.
Make sure items are packed well with relevant material to reduce movement and to protect goods.
Use strong robust packaging for transportation - double or triple wall.
Band with appropriate strapping and ensure it is taut to avoid slippage.
Ensure the packaging is the right fit for the goods.
Oversized packaging will result in potential crushing.
Avoid overfilling packages.
Ezeelink is our own easy-to-use, Windows-based, automatic barcoded address label printing software. It prints barcoded labels like this and includes all this information.
- Service type
- Delivery depot and delivery round code (NTH is the abbreviated code for our Northampton depot & RBK6 is round BK6 at Northampton depot)
- Consignment note number
- Collection address
- Number of items in the consignment
- Total weight of consignment
- Consignment despatch date
- Customer account number, collection depot & collection round code.
- Delivery address & telephone number
- Special delivery instructions required
- Unique barcode - vertical
- Unique barcode - horizontal
- Note: The barcodes are the same. The omnidirectional barcode enables us to have a better chance of recording a scan event, even if the label has been affixed to a cylindrical item e.g. a broom handle
Your local team will keep you supplied with all the stationery you need - and if you ever need more, just ask.
All the consignment details you give us help us get the job done.
Here are our top ways you can help make sure your local team gets your delivery to the right place at the right time.
- Make sure the delivery addresses entered on all documents include:
- Property number (if applicable)
- Road name
- Industrial estate
- Full postcode
- Contact name/ Department name
- Telephone of the recipient - especially important for building site deliveries
- Consignee/ Company Name
- Use the 'Special Instruction' area to give us any further information you think we'll need to get your delivery to the right person at the right time/ For example, if the recipient trades in another company's building or if they have unusual opening/closing hours/ Alternative delivery instructions - in case the recipient is not in. Please note; if you ask us to leave goods without gaining a proof of delivery signature, we will not be held liable for any subsequent loss or damage claim
- Use the 'Our Ref, Your Ref' fields for your internal reference. You can track your delivery using either of these references as well as your consignment number
- If you're using manual notes and labels, makes sure your instructions appear on each copy of the consignment note AND each address label
- Sorry - we cannot deliver to PO Box Numbers
- Enter a description of the type of item(s) in the consignment; e.g. parcel, pallet, tube drum. If any individual item weighs or has a volumetric weight of over 100kg, it will be automatically charged as a pallet
- Always make sure you have plenty of notes, labels and priority service stickers. Just ask your local team for supplies and they'll keep you stocked
You may still be using a manual labelling method. We would always encourage you to speak to us about the software and printer kits we have available, however we've made manually labelling really easy!
- Fill in the note and address label with your delivery information
- Stick a package label on the largest flat surface of your delivery (try and avoid package seams)
- When the label is stuck to the package, you'll see you can peel off the bottom part of the barcode label. This peel off section needs to be removed and stuck to the back of the appropriate consignment note in the box number provided. Package 1 - place the peel off section in Box 1. 2 in box 2 etc. Please note: you can send a maximum of 17 packages per consignment using this method
- When the driver collects your package only give them the bottom copies of the consignment note. You keep the top copy as your record (it's marked 'Customer Retained Copy'). The bottom copies should still be attached together and relevant barcode stickers should be attached to the bottom copy